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Nov 10, 2020
3 min

Using a 360 Degree View of a Customer Journey Map

A customer journey map can help you build similar, optimal customer experiences at every interaction. Think through how your customer gets..

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It's All About the Journey Map, Not the Destination

Ruthann Swain

May 13, 2020
3 min

It's All About the Journey Map, Not the Destination

A Customer Journey Map is a diagram that shows different stages your customer goes through when interacting with your company.

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